FAQs

To make shopping with MAUVAIS as simple as possible, all of our product prices already include any applicable import duties and tariffs. We also take care of customs clearance on your behalf, working directly with FedEx’s customs brokers before your order is delivered. That means there’s nothing extra you need to do - and no unexpected charges, even after 29 August. Learn more.

FedEx economy (4-8 working days) - $9.99

Free FedEx economy delivery on orders over $250 (4-8 working days)

Due to ongoing tariff changes in the US, we’re currently only able to offer FedEx Economy shipping while we work with our couriers on the Express option and how duties are handled. We’re looking into it and hope to bring back more flexible options soon. Thanks so much for your patience in the meantime.

All services are chosen specifically as they are trusted and reliable. The times above are estimates provided by the courier and can experience delays due to unforeseen circumstances. Please note that each courier will aim to meet this time frame for every customer.

We do not make any money on the shipping and the majority of the time lose money on shipping, we hope this clarifies our prices.

Unfortunately at the moment we are unable to deliver to these addresses, we would suggest having the items delivered to a standard address (Friends, Family, Colleague etc) 

Our products are true to size but we would recommend checking product descriptions before buying as we have Slim/Regular/Relaxed fit, so if you want a Slim to fit more comfortably we would recommend going a size up.

If you would like to know more about specifics, please reach out to us either via Email (support@mauvais.co.uk) or on Facebook/Instagram with measurements so we assist further.

If there is an item you are interested in that is out of stock, make sure to sign up on the product page where it says ‘Email when available’. You will get an email when we are restocking that particular item and size. 

If you want to know a specific date, please reach out to our Customer Support team and we will provide information where possible.

We accept all major debit and credit cards along with:

Klarna
PayPal
Shop Pay
American Express
Diners Club
Discover

All payments must be made before the order is shipped to you.

We also carry out additional validation and fraud checks internally.

We are a UK Company therefore our website is set to GBP£ and you will be paying in this unless you change the settings. You should have seen a pop-up on the webpage allowing you to change currency although this will not appear if you have a VPN set.

If you scroll right down to the bottom of our homepage on mobile, you will see a GBP£ button. Please press the drop down key and you will be able the select your preferred currency. If on PC, there should be an option on the bottom-right of the screen.

The actual price charged to overseas customers, if the currency is not switch from GBP£, will be subject to the exchange rate applied by the customer's credit or debit card company.

You can cancel your order within 30 minutes of placing it. Once your order has been confirmed, you’ll be able to cancel it via the confirmation screen or by using the link provided in your order confirmation email.

After the 30-minute window, we can’t guarantee that cancellation will be possible, but we’ll certainly do our best. If we’re unable to cancel your order in time, you’re still welcome to return the items for a refund - just visit our ‘Make a Return’ section for more information.

If you have any questions, please don’t hesitate to contact our Customer Service team at support@mauvais.co.uk.

You can amend your order within 30 minutes of placing it. Once your order has been confirmed, you’ll be able to amend it via the confirmation screen or by using the link provided in your order confirmation email.

After the 30-minute window, we can’t guarantee that amendments will be possible, but we’ll certainly do our best. If we’re unable to amend your order in time, you’re still welcome to return the items for a refund - just visit our ‘Make a Return’ section for more information.

If you have any questions, please don’t hesitate to contact our Customer Service team at support@mauvais.co.uk.

Once your order has been dispatched, you will receive a shipping confirmation email that will include your tracking number and a link to follow the tracking. If you do not receive this email within 48 hours, please reach out to us on support@mauvais.co.uk

We would recommend checking with your neighbours, checking safe spots etc before reaching out. If the delivery still cannot be found, please reach out to us on email at: support@mauvais.co.uk so we can raise a claim with the courier.