DELIVERY & RETURNS
DELIVERY
USA ORDERS
Free FedEx & USPS economy delivery on orders over $250 (4-10 working days)
FedEx & USPS economy (4-10 working days) - $17.99
Due to ongoing tariff changes in the US, we’re currently only able to offer FedEx and USPS Economy shipping while we work with our couriers on the Express option and how duties are handled. We’re looking into it and hope to bring back more flexible options soon. Thanks so much for your patience in the meantime.
Please note: MAUVAIS does not accept responsibility for unclaimed international orders.
All services are chosen specifically as they are trusted and reliable. The times above are estimates provided by the courier and can experience delays due to unforeseen circumstances. Please note that each courier will aim to meet this time frame for every customer.
RETURNS
RETURNS PORTAL
Please head to our returns portal to register your return here.
STANDARD RETURNS POLICY
Your customer satisfaction is key. We offer a no quibble exchange or refund providing you return your garment unworn in the item's original condition and packaging. We offer exchanges/refunds within 14 days of receipt of receiving your purchase if the product you received is the incorrect size or unsuitable.
FAULTY ITEMS
If the received item is faulty, please contact us here. please quote your order number and full name together with details of the product and the fault. We will then provide advice on how to return your item. Please note that you must return faulty goods within 45 days of receipt.
RETURN SHIPPING
You will be responsible for paying for your own shipping costs for returning your item. Return shipping costs are non-refundable unless the goods are faulty. If the goods are faulty we will refund you standard postage rates.
INCORRECT ITEMS
If you have received an incorrect order please contact us here quoting your name address and order number together with details of the item received and the item ordered. Please also indicate whether you require a replacement or refund. We will advise on how to return the goods.
Need more guidance on returns visit our FAQS
