FAQs

FedEx express (2-4 working days) - $28.99

FedEx economy (4-8 working days) - $17.99

All services are chosen specifically as they are trusted and reliable. The times above are estimates provided by the courier and can experience delays due to unforeseen circumstances. Please note that each courier will aim to meet this time frame for every customer.

We use express delivery so our products get to the customer as soon as possible and the delivery is reliable. We do not make any money on the shipping and the majority of the time lose money on shipping, we hope this clarifies our prices.

Unfortunately at the moment we are unable to deliver to these addresses, we would suggest having the items delivered to a standard address (Friends, Family, Colleague etc) 

Our products are true to size but we would recommend checking product descriptions before buying as we have Slim/Regular/Relaxed fit, so if you want a Slim to fit more comfortably we would recommend going a size up.

If you would like to know more about specifics, please reach out to us either via Email (support@mauvais.co.uk) or on Facebook/Instagram with measurements so we assist further.

If there is an item you are interested in that is out of stock, make sure to sign up on the product page where it says ‘Email when available’. You will get an email when we are restocking that particular item and size. 

If you want to know a specific date, please reach out to our Customer Support team and we will provide information where possible.

All orders are currently shipped from the UK, so you may be subject to additional import fees upon arrival at customs

USA – For orders over $800 we will pay your customs duty.

We accept all major debit and credit cards along with:

Klarna
PayPal
ClearPay
American Express
Diners Club
Discover

All payments must be made before the order is shipped to you.

We also carry out additional validation and fraud checks internally.

We are a UK Company therefore our website is set to GBP£ and you will be paying in this unless you change the settings. You should have seen a pop-up on the webpage allowing you to change currency although this will not appear if you have a VPN set.

If you scroll right down to the bottom of our homepage on mobile, you will see a GBP£ button. Please press the drop down key and you will be able the select your preferred currency. If on PC, there should be an option on the bottom-right of the screen.

The actual price charged to overseas customers, if the currency is not switch from GBP£, will be subject to the exchange rate applied by the customer's credit or debit card company.

Once the order has been placed, there is no guarantee that we can cancel the order but we will certainly try our hardest to cancel it for you. Please reach out to our Customer Support team straight away in order for us to help you with this.

If we are unable to do so, you are still fine to return the items for a refund, please check out our 'Make a Return' section for more information.

Once the order has been placed, there is no guarantee that we can amend the order for you, but we will certainly try our hardest to meet your needs. Please reach out to our Customer Support team, as soon as possible, so we can try get whatever you need changed for you.

Once your order has been dispatched, you will receive a shipping confirmation email that will include your tracking number and a link to follow the tracking. If you do not receive this email within 48 hours, please reach out to us on support@mauvais.co.uk

We would recommend checking with your neighbours, checking safe spots etc before reaching out. If the delivery still cannot be found, please reach out to us on email at: support@mauvais.co.uk so we can raise a claim with the courier.